Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• It must be unused, unworn, and in the same condition as received.

• It must have tags attached and be in its original packaging.

• A receipt or proof of purchase is required.

To initiate a return, please contact us at info@motourenn.com. If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any return-related inquiries, reach out to us at info@motourenn.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

If you have any concerns regarding your specific item, please contact us before making a return request.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get a replacement is to return the item you have. Once your return is approved, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Please note: Refunds may take some time to reflect in your account, depending on your bank or credit card provider’s processing time.

For any further questions, feel free to contact us at info@motourenn.com.